The patient and family engagement movement has empowered individuals as captains of their own healthcare teams. Patients, in turn, are looking to their healthcare providers to accommodate their preferences and address their demands for greater cost transparency, convenience and access.
This program challenges attendees to consider whether their healthcare organization is poised to meet these needs of increasingly informed and engaged consumers. The session explores the challenges inherent in transitioning from a business to business model to a consumer model of delivering healthcare.
Susan B. Frampton, PhD
President, Planetree International
Dr. Susan Frampton is President of Planetree International, a non-profit advocacy and membership organization working with an international healthcare network to implement Planetree’s comprehensive person-centered model. Dr. Frampton, a medical anthropologist, has authored numerous publications, including the three editions of Putting Patients First, contributed to opinion pieces in The Wall Street Journal, Forbes, and the Chicago Tribune, and served as lead author on the 2017 National Academy of Medicine’s Harnessing Evidence and Experience to Change Culture. Dr. Frampton currently participates on the National Quality Forum’s Task Force on Value Imperatives for the Next Generation of Quality, and has served on the Governing Board for the WHO-CC International Network of Health Promoting Hospitals. She speaks internationally on culture change and the patient experience, and was honored in 2009, when she was named one of “20 People who Make Healthcare Better” by Health Leaders Magazine.